Skip to Content

Privacy Notice

With this statement, we inform you about the collection of personal data when using our website. Personal data is any data that can be related to you personally, e.g. name, address, email address, user behaviour.

1. Name and contact details of the data controller.

This data protection information applies to the data processing by:

Coeln Concept GmbH
Uhlstraße 19 - 23
50321 Brühl

Ges. Vertreter Dr. Thomas Müller

www.untouch.de

2. Collection and storage of personal data as well as the nature and purpose of their use

(1) When you access our website, information is automatically sent to the server of our website by the browser used on your device. This information is temporarily stored in a so-called log file. The following information is collected without your intervention and stored until automated deletion:

  • IP address of the requesting computer,

  • date and time of access,

  • name and URL of the retrieved file,

  • website from which access is made (so-called referrer URL),

  • the browser used and, if applicable, the operating system of your computer as well as the name of your access provider.

(2) The aforementioned data is processed by us for the following purposes:

  • ensuring a smooth connection to the website,

  • ensuring a comfortable use of our website,

  • evaluating system security and stability as well as

  • for further administrative purposes.

(3) The legal basis for data processing is Article 6(1)(f) of the GDPR. Our legitimate interest arises from the purposes of data collection listed above. Under no circumstances do we use the collected data to draw conclusions about your person.

(4) Furthermore, we use cookies as well as tracking and analysis services when you visit our website. You can find further explanations in sections 4 and 6 of this privacy policy.

3. Disclosure of Data

There is no transfer of your personal data to third parties for purposes other than those listed below.

We only share your personal data with third parties if:

  • you have given your explicit consent in accordance with Article 6(1)(a) of the GDPR,

  • the disclosure is necessary for the assertion, exercise or defence of legal claims in accordance with Article 6(1)(f) of the GDPR and there is no reason to believe that you have a predominant legitimate interest in not disclosing your data,

  • in the event that there is a legal obligation for the disclosure in accordance with Article 6(1)(c) of the GDPR, as well as

  • if this is legally permissible and necessary for the processing of contractual relationships with you in accordance with Article 6(1)(b) of the GDPR.

4. Cookies

We use cookies on our site. These are small files that your browser automatically creates and stores on your device (laptop, tablet, smartphone, etc.) when you visit our site. Cookies do not cause any damage to your device and do not contain viruses, trojans or other malware.

The cookie stores information that is related to the specific device used. However, this does not mean that we gain direct knowledge of your identity.

The use of cookies serves to make the use of our services more pleasant for you. For example, we use so-called session cookies to recognise that you have visited individual pages of our website. These cookies are automatically deleted after you leave our site.

We also use temporary cookies to optimise user-friendliness, which are stored on your device for a specific period of time. If you visit our site again to use our services or to gather information, it will be automatically recognised that you have already been on our homepage and what inputs and settings you have made, so that you do not have to enter them again.

On the other hand, we use cookies to statistically record the use of our website and for the purpose of optimising our services for you (see section 5). These cookies allow us to automatically recognise during a subsequent visit to our site that you have already been with us. These cookies are automatically deleted after a defined period of time.

The data processed by the cookies are necessary for the stated purposes to safeguard our legitimate interests as well as the interests of third parties in accordance with Art. 6 para. 1 sentence 1 lit. f GDPR.

Most browsers automatically accept cookies. However, you can configure your browser to prevent cookies from being stored on your computer or to always display a notice before a new cookie is created. However, completely disabling cookies may result in you being unable to use all the features of our website.

5. Special uses of websites

a) Use of a contact form

(1) If you have any questions, we offer you the opportunity to contact us via a form provided on the website. A valid email address is required so that we know who the request is from and can respond to it. Further information may be provided by you voluntarily.

(2) The processing of data for the purpose of contacting us is carried out in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR based on your voluntarily given consent.

(3) The personal data collected by us for the use of the contact form will be automatically deleted after your request has been processed.

b) Newsletter

(1) With your consent, you can subscribe to our newsletter, which informs you about our offers. The advertised goods and services are specified in the consent declaration.

(2) To subscribe to our newsletter, we use the so-called double opt-in procedure. This means that after you register, we will send you an email to the specified email address, in which we ask you to confirm that you wish to receive the newsletter. If you do not confirm your registration within 12 hours, your information will be blocked and automatically deleted after one month. Furthermore, we store the IP addresses you used and the times of registration and confirmation. The purpose of this procedure is to be able to prove your registration and, if necessary, clarify any potential misuse of your personal data.

(3) The only mandatory information for sending the newsletter is your email address. Providing additional, separately marked data is voluntary and will be used to address you personally. After your confirmation, we will store your email address for the purpose of sending the newsletter. The legal basis is Article 6(1)(a) of the GDPR.

(4) You can revoke your consent to receive the newsletter at any time and unsubscribe from the newsletter. You can declare the revocation by clicking on the link provided in each newsletter email or by sending an email to the contact details specified in the imprint.

c) Use of our webshop

(1) If you wish to order from our webshop, it is necessary for the conclusion of the contract that you provide your personal data that we need to process your order. Mandatory information required for the processing of contracts is marked separately, further information is voluntary. We process the data you provide to fulfil your order. For this purpose, we may pass your payment data to our house bank; the legal basis is Article 6(1)(b) of the GDPR.

(2) Your data will only be passed on to third parties if this is necessary for the provision of the respective service. For example, your data will be transmitted to the shipping company commissioned with the delivery or to the financial service provider commissioned with payment processing to the extent necessary for order processing. Invoices may be assigned to third parties by us, particularly for refinancing purposes and for the purposes of simplified claims processing. We would like to point out that in the case of assignment, we will transmit the information required for an assignment and the information necessary to assert the assigned claims to the third party in accordance with the statutory provisions.

(3) Addresses of the respective financial service providers with their data protection notices:

(4) You can voluntarily create a customer account through which we can store your data for future purchases. When creating an account, the data you provide will be stored revocably. All other data, including your user account, can always be deleted in the customer area.

(5) We may process the data you provide to inform you about other interesting products from our portfolio or to send you emails with technical information.

(6) Due to commercial and tax regulations, we are required to store your address, payment, and order data for a period of ten years. However, after two years, we will restrict the processing, meaning your data will only be used to comply with legal obligations.

(7) To prevent unauthorised access by third parties to your personal data, the ordering process is encrypted using TLS technology or similar technology.

6. Analysis and tracking tools

The tracking measures listed below and employed by us are carried out on the basis of Art. 6 para. 1 sentence 1 lit. f of the GDPR. With the tracking measures used, we aim to ensure a needs-based design and the continuous optimisation of our website. On the other hand, we use the measures to statistically record the use of our website and for the purpose of optimising our offerings. These interests are legitimate in the sense of Art. 6 para. 1 sentence 1 lit. f GDPR.

The respective data processing purposes and data categories can be found in the corresponding tracking tools.

a) Google Analytics

(1) For the purpose of needs-based design and continuous optimisation of our pages, we use Google Analytics. This is a web analysis service of Google Inc. (https://www.google.de/intl/de/about/) (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; hereinafter referred to as "Google"). In this context, pseudonymised usage profiles are created and cookies are used. The information generated by the cookie about your use of this website includes

  • browser type/version,

  • operating system used,

  • referrer URL (the previously visited page),

  • hostname of the accessing computer (IP address),

  • time of the server request,

are transmitted to a server of Google in the USA and stored there. The information is used to evaluate the use of the website, to compile reports on website activities, and to provide further services related to website usage and internet usage for the purposes of market research and to tailor these internet pages to meet user needs. This information may also be transferred to third parties if required by law or if third parties process this data on behalf of Google. In no case will your IP address be merged with other data from Google. The IP addresses are anonymised, so that assignment is not possible (so-called IP masking).

(2) You can prevent the installation of cookies by adjusting the settings of your browser software; in this case, not all functions of this website may be fully usable.

You can also prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) as well as the processing of this data by Google by downloading and installing a browser add-on (https://tools.google.com/dlpage/gaoptout?hl=de).

(3) For more information on data protection in connection with Google Analytics, please refer to the Google Analytics Help (https://support.google.com/analytics/answer/6004245?hl=de).

b) Google Adwords Conversion Tracking

(1) To statistically record the use of our website and to evaluate it for the purpose of optimising our website for you, we also use Google Conversion Tracking. In this case, a cookie is set on your computer by Google Adwords if you have reached our website via a Google ad.

These cookies expire after 30 days and do not serve for personal identification. If the user visits certain pages of the Adwords customer's website and the cookie has not yet expired, both Google and the customer can recognise that the user clicked on the ad and was redirected to that page.

Each Adwords customer receives a different cookie. Cookies cannot therefore be tracked across the websites of Adwords customers. The information obtained through the conversion cookie is used to create conversion statistics for Adwords customers who have opted for conversion tracking. The Adwords customers learn the total number of users who clicked on their ad and were redirected to a page marked with a conversion tracking tag. However, they do not receive any information that would allow for personal identification of the users.

(2) If you do not wish to participate in the tracking process, you can also refuse the setting of a cookie required for this, for example, by browser settings that generally disable the automatic setting of cookies. You can also deactivate cookies for conversion tracking by setting your browser to block cookies. Google's privacy policy on conversion tracking can be found at (https://services.google.com/sitestats/de.html).

c) Uptain

To improve interaction with our visitors, we use a JavaScript plugin from uptain GmbH ("uptain plugin"). This allows us to analyse your use of the website and improve customer engagement (e.g. through a dialogue window). For this purpose, we collect information about your usage behaviour, i.e. cursor movement, duration of stay, clicked links, and any information provided. The legal basis for processing is our legitimate interest in direct marketing and providing our website (Art. 6 para. 1 lit f GDPR). Uptain GmbH is strictly bound by our instructions as a data processor. The collected information will not be shared with third parties unless we are legally obliged to do so. If the information collected by the uptain plugin contains personal data, this will be deleted immediately after your visit to our website.

You can deactivate the use of the uptain plugin at any time via the following link: https://www.untouch.de/shop/datenschutz?__up_tracking_unsubscribe

7. Connection to social media via social media plugins

(1) We are currently using the following social media plug-ins: [Facebook]. We use the so-called two-click solution. This means that when you visit our site, no personal data is initially passed on to the providers of the plug-ins. You can identify the provider of the plug-in by the marking on the box with its initial letter or logo. We provide you with the option to communicate directly with the provider of the plug-in via the button. Only if you click on the marked field and thereby activate it, will the plug-in provider receive the information that you have accessed the corresponding website of our online offering. In addition, the data mentioned under points 2 to 4 of this declaration will be transmitted. In the case of Facebook, according to the respective providers, the IP address is immediately anonymised after collection in Germany. Therefore, by activating the plug-in, personal data from you will be transmitted to the respective plug-in provider and stored there (for US providers in the USA). Since the plug-in provider collects data primarily through cookies, we recommend that you delete all cookies via your browser's security settings before clicking on the greyed-out box.

We use social plug-ins from social networks on our website based on Art. 6 (1) sentence 1 lit. f GDPR to make our company more well-known. The underlying advertising purpose is considered a legitimate interest within the meaning of the GDPR. The responsibility for the data protection-compliant operation is to be ensured by their respective providers. The integration of these plug-ins by us is carried out using the so-called two-click method in order to best protect visitors to our website.

(2) We have no influence over the data collected and the data processing operations, nor are we aware of the full extent of the data collection, the purposes of processing, or the retention periods. We also have no information regarding the deletion of the collected data by the plug-in provider.

(3) The plug-in provider stores the data collected about you as usage profiles and uses this for advertising purposes and/or for the needs-based design of its website. Such evaluation is carried out in particular (also for non-logged-in users) to display needs-based advertising and to inform other users of the social network about your activities on our website. You have the right to object to the creation of these user profiles, and you must contact the respective plug-in provider to exercise this right. Through the plug-ins, we offer you the opportunity to interact with social networks and other users, allowing us to improve our services and make them more interesting for you. The legal basis for the use of the plug-ins is Article 6(1)(f) of the GDPR.

(4) Data sharing occurs regardless of whether you have an account with the plug-in provider and are logged in there. If you are logged in to the plug-in provider, the data we collect about you is directly assigned to your existing account with the plug-in provider. If you activate the button and, for example, link to the page, the plug-in provider also stores this information in your user account and shares it publicly with your contacts. We recommend that you regularly log out after using a social network, especially before activating the button, as this can help you avoid linking to your profile with the plug-in provider.

(5) Further information on the purpose and scope of data collection and its processing by the plug-in provider can be found in the privacy policies of these providers provided below. There you will also find further information on your rights in this regard and options for privacy protection.

(6) Addresses of the respective plug-in providers and URLs with their privacy notices:

a) Facebook

(1) Our website uses social media plugins from Facebook to make their use more personal. For this purpose, we use the "LIKE" or "SHARE" button. This is an offer from Facebook.

By integrating the plugins, Facebook receives the information that your browser has accessed the corresponding page of our website after clicking on the icon, even if you do not have a Facebook account or are not currently logged into Facebook. This information (including your IP address) is transmitted directly from your browser to a server of Facebook in the USA and stored there.

If you are logged into Facebook, Facebook can directly associate your visit to our website with your Facebook account. If you interact with the plugins, for example by clicking the "LIKE" or "SHARE" button, the corresponding information is also transmitted directly to a server of Facebook and stored there. The information is also published on Facebook and shown to your Facebook friends.

Facebook may use this information for advertising purposes, market research, and to tailor the Facebook pages to your needs. For this purpose, Facebook creates usage, interest, and relationship profiles, for example, to evaluate your use of our website in relation to the advertisements displayed to you on Facebook, to inform other Facebook users about your activities on our website, and to provide further services related to the use of Facebook.

(2) If you do not want Facebook to associate the data collected through our website with your Facebook account, you must log out of Facebook before visiting our website.

(3) You can find the purpose and scope of data collection and the further processing and use of the data by Facebook, as well as your rights and options for protecting your privacy, in the privacy policy (https://www.facebook.com/about/privacy/) of Facebook.

b) YouTube Videos

(1) We have integrated YouTube videos into our online offering, which are stored and can be played directly from our website. All of these are embedded in "enhanced privacy mode", meaning that no data about you as a user is transmitted to YouTube when you do not play the videos. Only when you play the videos will the data mentioned in (2) be transmitted. We have no influence over this data transmission. http://www.YouTube.com gespeichert sind und von unserer Website aus direkt abspielbar sind. Diese sind alle im „erweiterten Datenschutz-Modus“ eingebunden, d. h. dass keine Daten über Sie als Nutzer an YouTube übertragen werden, wenn Sie die Videos nicht abspielen. Erst wenn Sie die Videos abspielen, werden die in (2) genannten Daten übertragen. Auf diese Datenübertragung haben wir keinen Einfluss.

(2) By visiting the website, YouTube receives the information that you have accessed the corresponding subpage of our website. Additionally, the data mentioned in this statement is transmitted. This occurs regardless of whether YouTube provides a user account through which you are logged in, or whether no user account exists. If you are logged in to Google, your data is directly assigned to your account. If you do not wish for this assignment to your YouTube profile, you must log out before activating the button. YouTube stores your data as usage profiles and uses it for advertising purposes and/or for the tailored design of its website. Such evaluation occurs particularly (even for users who are not logged in) to provide targeted advertising and to inform other users of the social network about your activities on our website. You have the right to object to the creation of these user profiles, and you must address YouTube to exercise this right.

(3) Further information on the purpose and scope of data collection and its processing by YouTube can be found in the privacy policy. There you will also find additional information about your rights and options for protecting your privacy: https://www.google.de/intl/de/policies/privacy. Google also processes your personal data in the USA and has submitted to the EU-US Privacy Shield, https://www.privacyshield.gov/EU-US-Framework.

8. Marketing and Advertising

a) Use of Google Adwords Conversion

(1) We use the services of Google Adwords to draw attention to our attractive offers on external websites using advertising materials (so-called Google Adwords). We can determine the success of individual advertising measures in relation to the data from the advertising campaigns. Our aim is to show you advertisements that are of interest to you, to make our website more appealing to you, and to achieve a fair calculation of advertising costs.

(2) These advertising materials are delivered by Google via so-called "Ad Servers". To do this, we use Ad Server cookies, which allow certain parameters for measuring success, such as ad impressions or clicks by users, to be measured. If you arrive at our website via a Google ad, a cookie will be stored on your PC by Google Adwords. These cookies typically expire after 30 days and are not intended to identify you personally. Typically, the following analytical values are stored with this cookie: the Unique Cookie ID, frequency count, last impression, and opt-out information.

(3) These cookies allow Google to recognise your internet browser. If a user visits certain pages of an Adwords customer's website and the cookie stored on their computer has not yet expired, Google and the customer can recognise that the user has clicked on the advertisement and has been redirected to that page. Each Adwords customer is assigned a different cookie. Cookies cannot therefore be tracked across the websites of Adwords customers. We do not collect or process any personal data in the aforementioned advertising measures. We only receive statistical evaluations from Google. Based on these evaluations, we can see which of the advertising measures used are particularly effective. We do not receive any further data from the use of the advertising materials, and in particular, we cannot identify users based on this information.

(4) Due to the marketing tools used, your browser automatically establishes a direct connection with Google's server. We have no influence on the scope and further use of the data collected by Google through the use of this tool and therefore inform you according to our knowledge: By integrating AdWords Conversion, Google receives the information that you have accessed the relevant part of our website or clicked on an advertisement from us. If you are registered with a Google service, Google can associate the visit with your account. Even if you are not registered with Google or have not logged in, there is a possibility that the provider will learn and store your IP address.

(5) You can prevent participation in this tracking procedure in various ways:

  • by adjusting the settings of your browser software, in particular, suppressing third-party cookies means that you will not receive ads from third parties;

  • by disabling cookies for conversion tracking, by setting your browser to block cookies from the domain "www.googleadservices.com," https://www.google.de/settings/ads, with this setting being deleted when you delete your cookies;

  • by disabling interest-based ads from providers that are part of the self-regulatory campaign "About Ads" via the link http://www.aboutads.info/choices, with this setting being deleted when you delete your cookies;

  • by permanently disabling in your browsers Firefox, Internet Explorer or Google Chrome at the link http://www.google.com/settings/ads/plugin. Please note that in this case you may not be able to use all features of this offer.

(6) The legal basis for processing your data is Art. 6 para. 1 sentence 1 lit. f GDPR.

Further information on data protection at Google can be found here: http://www.google.com/intl/de/policies/privacy and https://services.google.com/sitestats/de.html. Alternatively, you can visit the website of the Network Advertising Initiative (NAI) at http://www.networkadvertising.org Google has submitted to the EU-US Privacy Shield, https://www.privacyshield.gov/EU-US-Framework.

b) Google Fonts

To ensure a consistent presentation of fonts, this site uses so-called web fonts. These web fonts are provided by Google. When you access a page, your browser loads the required web fonts into your browser cache to display texts and fonts correctly.

For this purpose, the browser you are using must connect to Google's servers. This allows Google to know that our website has been accessed via your IP address. The use of Google Web Fonts is in the interest of a uniform and appealing presentation of our online offerings. This constitutes a legitimate interest within the meaning of Article 6(1)(f) of the GDPR.

If your browser does not support Web Fonts, a standard font from your computer will be used. Further information on Google Web Fonts can be found at https://developers.google.com/fonts/faq and in Google's privacy policy: https://www.google.com/policies/privacy/.

9. Rights of the data subjects

You have the right to:

  • request information about your personal data processed by us (Article 15 GDPR). In particular, you can request information about the purposes of processing, the category of personal data, the categories of recipients to whom your data has been or will be disclosed, the planned duration of storage, the existence of a right to rectification, erasure, restriction of processing or objection, the existence of a right to lodge a complaint, the origin of your data, if it was not collected from you, as well as the existence of automated decision-making including profiling and, if applicable, meaningful information about the details thereof;

  • immediately request the correction of inaccurate or the completion of your personal data stored with us (Article 16 GDPR);

  • according to Art. 17 GDPR, to request the deletion of your personal data stored with us, unless the processing is necessary for the exercise of the right to freedom of expression and information, for the fulfilment of a legal obligation, for reasons of public interest, or for the assertion, exercise or defence of legal claims;

  • according to Art. 18 GDPR, to request the restriction of the processing of your personal data, as far as the accuracy of the data is contested by you, the processing is unlawful, but you refuse its deletion and we no longer need the data, however, you need it for the assertion, exercise or defence of legal claims, or you have lodged an objection to the processing in accordance with Art. 21 GDPR;

  • to receive your personal data that you have provided to us in a structured, commonly used and machine-readable format or to request the transfer to another controller (Art. 20 GDPR);

  • according to Art. 7 para. 3 GDPR, to withdraw your consent given to us at any time. The withdrawal means that we may no longer continue the data processing based on this consent in the future.

  • according to Art. 77 GDPR, to lodge a complaint with a supervisory authority. In general, you can contact the supervisory authority of your usual place of residence or workplace or at the place of the alleged infringement.

 

10. Right to object

If your personal data is processed on the basis of legitimate interests in accordance with Art. 6 para. 1 sentence 1 lit. f GDPR, you have the right (Art. 21 GDPR) to object to the processing of your personal data, provided that there are reasons arising from your particular situation or the objection is directed against direct marketing. In the latter case, you have a general right to object, which will be implemented by us without the need to provide a specific situation.

If you wish to exercise your right of withdrawal or objection, an email to the email address provided in our imprint is sufficient.

11. Data Security

During your visit to the website, we use the widely used SSL procedure (Secure Socket Layer) in conjunction with the highest encryption level supported by your browser. This is usually 256-bit encryption. If your browser does not support 256-bit encryption, we will instead use 128-bit v3 technology. You can tell whether a specific page of our website is being transmitted securely by the closed representation of the key or padlock symbol in the lower status bar of your browser.

We use appropriate technical and organisational security measures to protect your data against accidental or intentional manipulation, against partial or complete loss, destruction, or against unauthorised access by third parties. Our security measures are continuously improved in line with technological developments.

12. Currency and Changes to this Privacy Policy

Due to the further development of our website or changes in legal or regulatory requirements, it may be necessary to amend this privacy policy. The current privacy policy can be accessed and printed at any time from the website.

13. Contact person

If you have any questions regarding the collection, processing or use of your data, requests for information, correction, blocking or deletion of data, as well as in the event of any revocation of granted consents and for further questions regarding data protection, please contact our office using the contact details provided in the imprint.

Status: May 2018, created by solicitor Christian Weil, Cologne

© Coeln Concept GmbH